The EarCandy® Lifetime Warranty Policy and Guidelines

EarCandy audio products are warranted against manufacturing defects in materials and workmanship to the original purchaser for as long as they own it. This warranty is not transferable to second party owners.


If an Ear Candy® branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty evaluation, your product must be returned directly to The EarCandy® Warranty Department. All shipping to Warranty must be pre-paid and insured. EarCandy® cannot be liable for lost in-bound packages. For a return authorization number, please Contact Us.

This warranty is available in the United States and Canada.

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