Collection and Use of Personal Information

In order to facilitate the operation of our site and manage your account, we collect Personal Information from you. For trial and paying customers this information may include but is not limited to, your name, email address, your zip code, your address and phone number.

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your suitable products
  • Respond to customer service requests
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts

Electronic and Web Browsing Information We Gather

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site(s), referring/exit pages, and operating system. This information does not include Personal Information.


Information Sharing

We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties.

We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing, shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

To protect against fraud and misuse of our Website and Services, we actively analyze purchases, attempted purchases and use of the Website and Services to help us identify and block individuals suspected of misuse and/or fraudulent activity. We may share data (including, but not limited to, suspect payment information, email addresses, IP addresses, etc.) with our payment processors, and law enforcement, in an effort to reduce fraud. You consent to the provision of this information (including keyword search data) for such investigative purposes.

Third Party E-Commerce Solutions Provider

Our shopping cart interacts with PayPal, a compliant third-party credit processing vendor(s) via SSL links. They host and collect your billing information for the purpose of processing your order. We use PayPal via SSL links to manage processing of refunds and updates. PayPal does not use this information for any other purpose. We do not store credit card and debit card numbers on our servers or systems.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Information.

Links to Other Web Sites

Our Site may include links to other Web sites whose privacy practices may differ from those of EarCandy. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any Web site you visit.


When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us through our CONTACT US page.

In order to make a purchase from us, you must use our third party credit processing vendor to finalize and pay for your order. Its privacy statement and security practices will also apply to your personal Information. We encourage you to read that privacy statement before providing your information.


Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our privacy practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Thank you!